When you make the decision to outsource, you’re placing a high level of trust in your facilities management partner. You need hard evidence that your facilities are consistently clean, well-maintained, and inviting, your staff is satisfied, costs are inline, and any issues are being addressed promptly.
Tegrete continuously monitors, measures and reports on performance through a variety of techniques:
KEY PERFORMANCE INDICATORS (KPIs)
Working with your Leadership team, KPIs will be established and reviewed on a monthly basis.
COMMUNICATION WITH SITE LEADERS
Meeting site leader and staff expectations is critical to our success. Our Relationship Managers are in frequent communication with site personnel to identify issues or concerns.
Tegrete Relationship Managers perform regularly scheduled inspections to evaluate the condition and cleanliness of restrooms, flooring surfaces, furniture, windows, kitchen areas, and more. Inspection results are shared with you and posted to the Tegrete Client Portal.
QR CODE REPORTS
Every QR code scan done upon the completion of service goes directly into the Tegrete Client Portal.
Through the Tegrete Client Portal, Relationship Managers can generate several reports documenting the frequency of issues by location, audit results, and dates of location visits. In addition, reports can be customized based on your specific needs.
CLIENT SATISFACTION SURVEYS
Meeting — better yet — exceeding your expectations is paramount. Our Client Satisfaction Surveys give staff the opportunity to provide feedback on Tegrete, service providers, and their Relationship Manager.
In addition, Tegrete is committed to seeking opportunities for cost reduction, process improvement, risk mitigation, and time savings for every client we serve.
Unsure about outsourcing your Facilities Management Services? You're not alone. It doesn't need to be an all-or-nothing move. As a next step, we invite you to a short, introductory call. Let's get to know one another! What do you have to lose?
Or, send us a message using this form.
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